FAQ

iDebt does not guarantee that a creditor will accept a proposal, that a debt will be reduced, that adverse information will be removed, that a credit score will improve, that tax relief will be obtained or that a home loan will be approved.

Registered or licensed providers act independently and remain responsible for their own advice, regulated activities, professional duties, fees and terms. The member may be required to accept a separate mandate or agreement.

The programme benefit is provided on the basis agreed with the sponsoring client. Any third-party fee not included in the benefit must be disclosed to and accepted by the member before the service is supplied.

The member must provide accurate information, make personal decisions, review all documents before submission and comply with arrangements agreed directly with creditors or professional providers.

Access is subject to identity verification, consent, bureau availability and applicable law. iDebt may facilitate access but does not own or control the bureau record.

Personal information is processed for programme administration, service delivery, quality assurance and authorised referral. The member must receive an appropriate privacy notice and information about access, correction, objection and complaint rights.

Service complaints may be submitted through the support channel. Complaints about a regulated provider or credit bureau may also be directed to the provider, the relevant ombud, the National Credit Regulator, the Information Regulator or another competent authority, as applicable.

Specialist consultations and case handling are ordinarily available from 08:30 to 16:30 on weekdays, excluding South African public holidays, unless the applicable service schedule states otherwise.