Assistance line
010 158 4975
Available 24/7
iDebt
Financial Wellness Programme

Welcome

iDebt helps members understand their financial position, improve day-to-day money management, organise debt information, communicate more effectively with creditors and access appropriately registered specialists when regulated assistance is required.

What you get How it works
Welcome

Welcome to iDebt Financial Wellness Programme

iDebt helps members understand their financial position, improve day-to-day money management, organise debt information, communicate more effectively with creditors and access appropriately registered specialists when regulated assistance is required.

Members enjoying financial wellness support
Availability

Availability

Requests may be logged through the designated assistance channel at any time where 24/7 logging forms part of the client arrangement. Specialist consultations and case handling are available from 08:30 to 16:30 on weekdays, excluding South African public holidays, unless the applicable service schedule states otherwise.

Our service approach

Our service approach

  • Confidential and member-led support based on information voluntarily supplied by the member.
  • General financial wellness education, budgeting tools and practical administrative assistance.
  • Early identification of matters that require referral to a registered debt counsellor, tax practitioner, authorised financial services provider, legal practitioner, ombud, credit bureau or credit provider.
  • No promise of debt reduction, credit approval, credit-score improvement, deletion of accurate information or acceptance of a repayment proposal.

What you get

We have 2 package options available for members: Basic and Advanced. Choose the package that suits your needs best.

Basic

Basic Package

  • Credit Report Access and Financial Wellness Review
  • Creditor Communication Support
  • Financial Wellness Coaching
  • Debt Support Triage and Registered Referral
  • Budget Assist
  • Tax Information and Registered Practitioner Referral
  • Compliance-led case coordination
View Basic Package
Advanced

Advanced Package

  • Credit Report Access and Financial Wellness Review
  • Creditor Communication Support
  • Financial Wellness Coaching
  • Debt Support Triage and Registered Referral
  • Budget Assist
  • Tax Information and Registered Practitioner Referral
  • Credit Record Dispute Support
  • Home Ownership Readiness
  • Compliance-led case coordination
View Advanced Package

Get in touch

Reach the Assistance Call Centre for confidential financial wellness support.

Assistance Call Centre:
010 158 4975
support@loyaltysupportservices.co.za

Website:
www.iDebt.co.za

Availability:
Requests may be logged through the designated assistance channel at any time where 24/7 logging forms part of the client arrangement. Specialist consultations and case handling are available from 08:30 to 16:30 on weekdays, excluding South African public holidays, unless the applicable service schedule states otherwise.

Member accessing iDebt support

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Experiencing problems?

Please contact iDebt Support on 010 158 4975 or via e-mail on support@loyaltysupportservices.co.za.